Effective analysis of business process involves using a tool that integrates
the organization's objectives, what work is currently being done and what impact,
if any, the processes have on customers. Intellectual Capital Consulting (ICC)
uses a four-step approach to business process mapping and analysis. This is
a project that can - and should-involve and engage employees to increase buy-in.
The four steps of process mapping:
- Process identification: a complete understanding of every step
of a process.
- Information gathering: collecting information including organizational
objectives, key business drivers, best practices and process "owners".
- Interview and mapping: develop a thorough understanding of
the process owners' perspectives and engage them in creating
the
process maps.
- Analysis and recommendations:
- Utilize tools including project planning and management to implement redesigned
processes
- Assess impact of change on the organization and plan accordingly
- Create metrics for measuring performance
