If you already have access to a vast array of data, would a survey tell you more than you already know? If you are overwhelmed with information already, should you conduct a survey? If you already know what the problem is just by looking at your results, do you need a survey?
The short answer is YES. Not hearing the voice of the customer or the employee can lead to failure. In order to make the right decisions, managers must have accurate, timely and objective information. The environment is constantly changing, which means that current primary information is critical to the decision-making process.
Intellectual Capital Consulting (ICC) has developed a process to give our clients objective, actionable data through a proven process. Data without context is virtually useless and we ensure that it doesn't end up on a shelf by scheduling action planning workshops in conjunction with the final report presentation. This engages the organization and turns data into actionable knowledge.
ICC works with your internal team at every step of our process. Whether the approach is exploratory, descriptive or causal research; whether the methodology is web-based, hardcopy, focus groups or telephone, we will design a survey that delivers the right information the right way.
ICC's process includes:
ICC offers the following surveys:
- Customer satisfaction
- Employee satisfaction
- Guest satisfaction
- Market research
- Employee retention/loyalty
- Customer retention/loyalty
See the
real world results of our survey offering >