What gets measured gets done. How do you know if your program, campaign, training or initiative has been successful? You have to measure it. Intellectual Capital Consulting's (ICC) emphasis is on leveraging performance metrics to achieve results. Whether data is collected internally, through surveys or benchmarking ICC will assist you in creating a scoreboard that will allow you to:
- Communicate the organizational business objectives to
all employees
- Focus and prioritize organizational activities to achieve
desired outcomes
- Build a comprehensive performance management system
tailored to the needs of your organization
- Develop higher levels of performance
- Serve as a motivating roadmap by creating a clear line
of sight for the organization
- Integrate companies key performance measures
- Eliminate the "strategic disconnect" between management and
employees
ICC's proven process for Scorecard development:
1. Identify key business drivers
2. Create measures according to those
drivers with the assistance
of those doing the work
3. Develop rewards
for success
4. Implement scorecard
5. Evaluate
Successful scorecards and scoreboards have the following characteristics:
- Presented clearly and convey a consistent message
- Represent reasonable and creditable numbers
- Easy to understand
- Provide employees with the ability to connect the scorecards/scoreboards
to what they do everyday
- Are timely and updated frequently
- Use a combination of numbers, charts and graphics
- Measure variance, ratios, percent of change, and customer complaints.
