ICC does not try to be "everything to everybody." ICC has developed a reputation in a few industries where our energies and efforts have delivered results. Those industries are: By concentrating on a few businesses, ICC can deliver solutions based on industry expertise.

Insurance
Hospitality

Insurance Experience
Soft market. Hard market. It doesn't matter what part of the cycle the market is in, if an insurance entity is managing its business to react to one kind of market or another, it's a recipe for serious problems.

ICC works with brokers, intermediaries, carriers and agents to ensure that the right people are doing the right jobs, that the client is employing the most efficient processes - including technology - and that their practices take them through hard markets, soft markets and everything in between.

We have had hands on experience of the insurance industry for over twenty-five years. We've seen the tremendous opportunities that are available to an insurance client when its people, processes and practices are aligned and positioned for the present and the future.

See our insurance industry case studies >

Hospitality Experience
ICC understands that the number one concern in the hospitality industry is the guest experience. By understanding the critical touch points during this experience, you can develop standards and measures so that the guest experience will be the same every time they visit your property.

ICC designs surveys to gather data for your organization to make real time decisions based on feedback from the customer. That customer can be your guests, your general managers, internal employees, or vendors. ICC offers surveys via:
The "Voice of the Customer" is one of the most powerful pieces of intelligence you can collect for your business. This data can be easily transferred into customer satisfaction metrics which makes the data "actionable." ICC can help you design a dashboard of metrics to assist you in understanding "where your business is" on a daily basis.

ICC has expertise in analyzing data for the hospitality industry. By understanding trends, the guest experience, and franchisee/franchisor relationships ICC adds industry knowledge to the actual data giving the client a very comprehensive, well thought out, data analysis and recommendations. The data tells us a story about what is going on in your business and ICC helps you to write the next chapter.

See our insurance and hospitality industry case studies >