Intellectual Capital Consulting (ICC) uses a proven process that is collaborative at every stage. The process is customized for each client to produce actionable, measurable results. Every engagement is entered knowing that the primary objective is to help our clients be successful and each phase of the approach emphasizes a communication loop involving all stakeholders and the consultant. The result is to help organizations enhance their performance through great people, world-class processes, and innovative practices.

Discovery:
  • assess current situation
  • desired state
  • business drivers
  • critical success factors
Design:
  • customized data collection tools
  • intervention
  • project methodology
  • project management plan
Data collection:
  • centralize data
  • authentication
  • clean up & purge
  • verification
Analysis:
  • quantitative
  • qualitative
  • categorization
  • trending
Planning:
  • goals
  • develop metrics
  • expectations
  • time lines
Measurement:
  • scorecards
  • dashboards
  • performance management objectives
  • cascading metrics